jys9 Privacy Policy
Your personal information is completely safe with us — learn how jys9 collects, uses, and protects your data.
By using the jys9 platform, you are agreeing to the terms described in this privacy policy. This policy explains in detail our practices regarding your personal information. We give your privacy the highest priority in line with the data protection standards followed in Bangladesh. Please read this document carefully — it clearly sets out your rights and our responsibilities.
1. Data Collection
1.1 Information Collected at Registration
When you create an account on jys9, we collect the following information:
- Full name and date of birth
- Email address
- Residential address
- National ID card or passport number (for identity verification)
- Preferred payment method details (bKash, Nagad, or Rocket account number)
1.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device identifier information
- Browser type, language settings, and operating system
- Date and time of access to the platform
- Information collected through cookies and similar tracking technologies
- Gaming activity history and transaction records
1.3 Information Provided Through Communication
When you contact us via live chat support or email, we also store the details of that conversation. This includes your complaints, requests, and other messages.
Purpose of Data Use
2.1 Service Delivery and Operations
The information we collect is used primarily to operate our services:
- Creating, managing, and securing accounts
- Processing deposit and withdrawal transactions
- Distributing bonuses and rewards correctly
- Tracking VIP program progress
- Verifying your identity and preventing fraudulent activity
2.2 Security and Compliance
We use your information to maintain the security of the jys9 platform and to comply with applicable regulations. This includes anti-money laundering (AML) checks, identity verification (KYC), and implementation of responsible gaming policies.
2.3 Platform Improvement
By analyzing your gaming preferences and platform usage patterns, we improve our services, select new games, and enhance the user experience. This analysis is done at an aggregate level and is not targeted at any individual user.
2.4 Communication and Support
We may use your email address to contact you about the following:
- Transaction confirmation messages
- Important notifications related to account security
- Promotional offers and updates with your consent
- Information and support related to responsible gaming
3. Cookies Policy
3.1 What Cookies Are and Why They Are Used
Cookies are small text files stored on your device. jys9 uses cookies for the following purposes:
- Essential cookies: Maintaining login sessions and ensuring security
- Functional cookies: Remembering your language preferences and settings
- Analytics cookies: Collecting statistics on platform usage
3.2 Cookie Controls
You can disable cookies at any time by changing your browser settings. Please note, however, that disabling essential cookies may cause some features of the platform to not work properly, including login sessions.
Data Sharing and Disclosure
4.1 No Sale of Data to Third Parties
jys9 never sells, rents, or shares your personal information with any third party for commercial purposes. Your privacy is a fundamental right to us.
4.2 Sharing Data with Service Providers
Limited information may be shared with certain trusted third parties to operate our services:
- Payment processors (bKash, Nagad, Rocket)
- Identity verification services
- Cybersecurity service providers
- Parties managing the platform's technical infrastructure
Each of these partners operates under strict confidentiality agreements and may only use your information for specified purposes.
4.3 Disclosure of Data Under Legal Obligation
We may be legally required to disclose information in the following circumstances:
- To comply with a court order or legal process
- To assist in investigations into money laundering or fraud
- To protect the rights and security of our platform, users, or third parties
Data Security Measures
5.1 Technical Security
jys9 uses industry-standard security technologies to keep your information protected:
- SSL (Secure Socket Layer) encryption — all data transfers are secured
- Storage of sensitive information with 256-bit AES encryption
- Two-Factor Authentication support
- Regular security audits and vulnerability testing
- Firewalls and intrusion prevention systems
5.2 Organizational Security
Alongside technical measures, we follow strict security policies at the organizational level. Only authorized staff can access your personal information, and all of them are bound by confidentiality agreements. In the event of any data breach, we will promptly notify the affected users.
5.3 Data Retention Period
Your information is retained for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a defined period for legal and regulatory reasons.
6. Your Rights
6.1 Right to Access and Correct Information
The rights available to you are:
- Access: The right to know what information we hold about you
- Correction: The right to request correction of inaccurate or incomplete information
- Deletion: The right to request deletion of your information in certain circumstances
- Restriction: The right to request that processing of your information be limited in certain cases
- Portability: The right to receive your information in a structured format
6.2 Right to Withdraw Consent
You may withdraw your consent at any time, particularly for promotional communications. Withdrawing consent does not affect the validity of prior processing. To change your communication preferences, visit your account settings or contact our support team.
6.3 Limitations on Exercising Rights
In some circumstances we may be unable to fulfill certain requests if doing so would:
- Conflict with a legal obligation
- Infringe the privacy or rights of another person
- Obstruct an ongoing investigation
In such cases we will inform you of the detailed reasons.
Privacy Protection for Minors
7.1 Protection for Users Under 21
jys9 is a 21+ platform. We do not knowingly collect information from anyone under the age of 21. If we become aware that information from a minor has been collected unintentionally, we will immediately delete that information and close the associated account. If a parent or guardian believes their child is using this platform, please contact us at [email protected].
8. Policy Changes
8.1 Notice of Changes
We may update this privacy policy from time to time. For any significant changes, we will:
- Update the "Last Updated" date at the top of this page
- Notify registered users by email
- Display a notification on the platform
8.2 Consent to Revised Policy
Continued use of the platform after a policy change will be taken as your automatic agreement to the new policy. If you do not agree with the new policy, please stop using the platform and contact our support team to close your account.
9. Contact Us
Privacy-Related Inquiries
If you have any questions about this privacy policy or wish to exercise your rights, please contact us:
Available 24/7 in Bengali — start directly from your account
[email protected]
For requests related to personal data, we typically respond within business days